Returns & Exchanges
At ColourYourEyes.com, we want you to love your new look; if you are not completely satisfied, you can return unopened and unworn contact lenses within 30 days of delivery. Due to hygiene standards, all returned items must be in their original, sealed packaging to be eligible for a refund.
Check Eligibility
Ensure your items are unopened, in the original packaging, and within the 30-day return window from the date of receipt.
Contact Support
Email our customer service team with your order number and photos of the sealed products to receive your Return Authorization Number.
Pack and Ship
Securely package your items and include your authorization slip; we recommend using a tracked shipping service to ensure safe delivery to our warehouse.
Receive Refund
Once our quality control team inspects and approves the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing